Terms of service.

Terms of Service

Effective Date: January 1, 2026 Last Updated: March 21, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at https://www.sbd.services and any operational governance, systems health assessment, managed facilities, or related professional services offered by SBD.Services ("SBD," "we," "us," or "our"), collectively referred to as the "Service."

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the Service.

1. Acceptance of Terms

By accessing this website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. You also agree that you are responsible for compliance with all applicable local, state, and federal laws.

2. Description of Services

SBD.Services provides operational governance, systems health assessments, managed facilities operations, and related advisory services for industrial, commercial, and institutional environments. Our services may include but are not limited to:

  • Operational Health Assessments across five core domains (Intake, Execution, Visibility, Governance, and Continuous Improvement)

  • Systems maturity scoring and gap analysis

  • Managed facilities operations and oversight

  • Governance framework design and implementation

  • Process improvement planning and advisory

The scope, deliverables, and terms of any specific engagement will be defined in a separate written agreement or proposal between SBD.Services and the client.

3. Use of the Website

You may use our website for lawful purposes related to learning about or engaging SBD.Services' offerings. You agree not to:

  • Use the website for any illegal or unauthorized purpose

  • Attempt to gain unauthorized access to any portion of the website, its systems, or networks

  • Interfere with the proper functioning of the website

  • Reproduce, duplicate, copy, sell, or exploit any portion of the website without our express written permission

  • Use the website to transmit harmful code, spam, or any material that is unlawful, threatening, abusive, or otherwise objectionable

4. Assessments and Deliverables

Operational Health Assessments, reports, recommendations, and any other deliverables provided by SBD.Services are based on observational analysis and professional judgment at the time of engagement. They are intended to inform decision-making and are not guarantees of specific outcomes.

  • Assessments reflect conditions observed during the evaluation period and may not account for changes occurring after delivery

  • Recommendations are advisory in nature and implementation remains the responsibility of the client

  • SBD.Services does not assume liability for operational decisions made by the client based on our findings or recommendations

5. Confidentiality

We treat all client information, facility data, assessment findings, and engagement details as confidential. We will not disclose client-specific information to third parties without your written consent, except as required by law.

If SBD.Services uses anonymized or generalized case study information for marketing, educational, or portfolio purposes, no identifying client details will be disclosed without prior written approval.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, frameworks, scoring models, assessment methodologies, and related materials — is the property of SBD.Services and is protected by copyright, trademark, and other intellectual property laws.

You may not modify, copy, distribute, transmit, reproduce, publish, license, create derivative works from, or sell any content from this website or from SBD deliverables without our prior written consent.

Our operational health framework, domain scoring model, and assessment methodologies are proprietary to SBD.Services.

7. Client Responsibilities

When engaging SBD.Services for assessments or managed facilities services, clients agree to:

  • Provide accurate and reasonably complete information about their facility, operations, and relevant conditions

  • Grant reasonable access to personnel, systems, and documentation necessary for SBD to perform its services

  • Designate a primary point of contact for communication and coordination

  • Review and respond to deliverables, recommendations, and requests in a timely manner

Failure to fulfill these responsibilities may affect the accuracy, scope, or timeline of our services.

8. Payment Terms

Payment terms, rates, and schedules for any engagement will be defined in a separate written agreement or proposal. Unless otherwise agreed in writing:

  • Invoices are due within 30 days of issuance

  • Late payments may be subject to a service charge of 1.5% per month on the outstanding balance

  • SBD.Services reserves the right to suspend services if payment is not received within the agreed timeframe

9. Disclaimer of Warranties

The information and services provided through this website and through our engagements are offered "as is" and "as available." SBD.Services disclaims all warranties, expressed or implied, including but not limited to:

  • Warranties of merchantability

  • Fitness for a particular purpose

  • Non-infringement of intellectual property

  • Accuracy or completeness of website content

While we strive for accuracy and professionalism in all of our work, we do not warrant that our website will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the maximum extent permitted by law, SBD.Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

  • Your use of or inability to use the website or our services

  • Any errors, omissions, or inaccuracies in our content or deliverables

  • Unauthorized access to or alteration of your data or transmissions

  • Any actions taken or decisions made based on our assessments, recommendations, or advisory services

In no event shall SBD.Services' total liability exceed the amount paid by you for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless SBD.Services, its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Links to Third-Party Sites

Our website may contain links to third-party websites or services not owned or controlled by SBD.Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.

13. Termination

We reserve the right to terminate or suspend your access to the website at our sole discretion, without notice, for conduct that we determine violates these Terms, is harmful to other users or our business, or for any other reason.

Upon termination of a service engagement, all provisions of these Terms that by their nature should survive — including intellectual property, confidentiality, limitation of liability, and indemnification — shall remain in effect.

14. Force Majeure

SBD.Services shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, utility or infrastructure failures, or public health emergencies.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall first be addressed through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in King County, Washington, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs unless otherwise determined by the arbitrator.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any separate written service agreements, constitute the entire agreement between you and SBD.Services regarding your use of the website and our services. These Terms supersede any prior agreements or understandings, whether written or oral.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the website or our services after changes are posted constitutes your acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

SBD.Services Seattle, Washington Email: sbd.advisor@gmail.com Web: www.sbd.services/contact-us